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Offers computerized work order, service call management, knowledgebase, and technician job scheduling software.
http://www.ayanova.com/    More Info
BSCW: Basic Support for Cooperative Work 
Simple Web based groupware system
http://bscw.fit.fraunhofer.de/    More Info
EHS Company: GroupWare Reading Room 
A variety of reviews, primers, and case studies about various messaging technologies.
http://www.ehsco.com/reading/groupware.html    More Info