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Help Desk
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Acacia Help Desk 
Features include Win32 administrator client, knowledge management, call tracking, email functionality, and system reporting.
http://www.helpdesksoftware.com.au/    More Info
Web-based and desktop software for internal and external help desks, customer service, and facilities management.
http://ambercat.com/index.htm    More Info
Provides enterprise solutions for live and automated support.
http://www.ca.com/control-f1/    More Info