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AL6400.com - Netiquette Guidelines 
Guidelines and examples on how to respectfully communicate and interact with others on the Internet.
http://www.al6400.com/internet/netiquette.shtml    More Info
Concise Guidelines for Net Etiquette 
Over twenty five years of mistakes have made THE Eggman a pretty good authority on what you should NOT do to survive in Cyberspace. Here, he shares the major no-nos with you.
http://www.the-eggman.com/writings/etiquitte_1.html    More Info
The Customer Respect Group 
An international research and consulting firm, publishes the Online Customer Respect Index (CRI) and provides industry and company-specific research and analysis to help companies increase sales and customer retention by improving how they treat their customers online.
http://www.customerrespect.com/    More Info